BuildOps, a comprehensive end-to-end operations platform for commercial contractors, faced a critical challenge as they sought to offer their clients a fully integrated, digital-first payment experience. Their mission to provide an all-in-one solution to their customers was hindered by the absence of a seamless embedded payment system within their platform. This case study explores how Payabli, a dynamic payment solution provider, revolutionized BuildOps’ offerings, facilitating not just a solution to their immediate problem but fostering an environment for future growth and customer satisfaction.
Identifying the Challenge
As Erika Eskenazi, a prominent figure at BuildOps, outlines, the core challenge was the lack of a fully embedded payment solution within their platform. “Simply put, we had no way to have our customers’ customers pay them through our platform. And that’s a critical piece. As we move into a more digital world with modern expectations, people want to pay by credit card or ACH. We wanted to offer this to our customers and Payabli enabled that for us,” Eskenazi explains. This gap in BuildOps’ service offering not only limited customer experience but potentially restricted their market growth. The need was clear: BuildOps required a payment platform that was both versatile and could integrate seamlessly into their existing ecosystem.
Choosing Payabli
Selecting the right partner was crucial for BuildOps, and the decision to collaborate with Payabli was not taken lightly. “We are very selective about our vendors to ensure a great experience and the best product”, Eskenazi remarked.
After a thorough evaluation process, the BuildOps team settled on Payabli due to its unique capabilities to offer both hosted and embedded payment solutions. What made Payabli stand out was its alignment with BuildOps’ vision for a truly integrated, end-to-end solution. “Payabli is exactly that; they offer both a hosted solution and an embedded solution,” Eskenazi highlights.
Another factor in BuildOps’ decision was that, unlike larger, more impersonal options in the market, Payabli offered a personalized, engaging partnership, showcasing their commitment to meeting BuildOps’ specific needs.
The decision underscored BuildOps’ commitment to enhancing its platform’s usability and customer experience.
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Implementing the Solution
Payabli’s implementation brought immediate and significant improvements to BuildOps’ functionality and customer satisfaction. Payabli not only enabled BuildOps to offer its customers seamless payment solutions but also began setting the stage for future enhancements, including payables and a more elegant solution for collecting quote deposits. “We monitor total payments processed by our customers, comparing credit card or ACH payments to those going through Payabli, aiming for zero gaps,” Eskenazi remarks, underlining the strategic significance of Payabli’s solution to BuildOps’ overarching goals.
Eskenazi emphasizes the impact of this partnership, “We also plan to use them for payables and mobile Check Capture… that will be huge.” These developments indicate not just a solution to a problem but a pathway to broader strategic objectives, including improvement in business operations, customer experience, and ultimately, market expansion.
Measuring Success
The results of implementing Payabli have been nothing short of transformative. BuildOps has seen a notable increase in transactions processed since partnering with Payabli, with a path to processing billions of dollars in volume”, Eskenazi shares.
But beyond the numbers, Eskenazi believes the true value lies in the partnership and the shared vision for growth, “The Payabli team is super responsive, very friendly, engaging… delivers a great product, and documentation… and they’re just very eager to be helpful in whatever way possible.”
Moreover, this partnership has facilitated a more seamless, integrated payment process for BuildOps’ customers, directly contributing to improved cash flow and security against fraud. “Being an all-in-one solution provides more value to our platform, leading to happier customers,” Eskenazi highlighted. This transformation not only positions BuildOps as a leader within its industry but also solidifies its mission to provide comprehensive, user-friendly solutions to commercial contractors globally.
In summary, Payabli has been instrumental in not only solving a critical operational challenge for BuildOps but setting a foundation for future innovation and expansion. This partnership has enhanced BuildOps’ platform’s value proposition, ensuring that it remains at the cutting edge of offering comprehensive, customer-centric solutions for commercial contractors.